The most used cloud CRM in the world
For the past 6 years, Salesforce has been named one of the most innovative companies by Forbes magazine.
Flexibility is part of the solution and our solutions are easily expandable with third-party applications.
Salesforce is a World Leader in CRM and Enterprise Cloud Systems. It isn´t just about CRM, but mainly about the platform as such. Thanks to this platform, you will be able to scale your business in almost real time. Because it´s a Cloud Solution, you have access to your data from anywhere, anytime and from any device (desktop, tablet, mobile phone, even offline).
As such, Salesforce consists of several modules, so-called clouds, and within each cloud, standard functionalities covering most of your business processes are available. At the same time the solution can be tailored to your requirements, including connection to your internal systems, as it is a programmable platform.
Intuitive support for your service. Promoting a one-to-one relationship with each customer. Communication via traditional channels (phone, email) to social networks (Facebook, Twitter). Maximizing the customer experience. Integrated communication tools (Chatter, email, calendar).
Creating and managing communities for your customers and the cooperation of your employees. Unification and coordination of activities of sellers, partners and distributors. Communication platform for your customers. Share the enthusiasm of customers for the growth of your brand or product. Integrated communication tools (Chatter, email, calendar).
Support of sales activities for B2B and B2C companies. Comprehensive and clear customer management. Automation of sales and approval processes. Easily track opportunities with data located in one place. Overview of sales productivity using reporting tools. Integrated communication tools (Chatter, email, calendar).
Delivers the right message, at the right time, through the best channel, to the right person. It offers the connection of interactions of your customers from various communication channels and devices. Segmentation and targeting of marketing campaigns based on customer data and behavior. Real-time data integration. Visualize customer behavior across all channels. Evaluation of marketing campaigns to optimize corporate strategy. Integrated communication tools (Chatter, email, calendar).
What Salesforce relies on is a strong community network that shares tips, tricks, and solution proposals across areas.
Salesforce also emphasizes education, and for that purpose, the Trailhead platform is used, where you can find courses that reflect both technical and business knowledge.
Salesforce was one of the first to come up with an online store where anyone can find third-party applications that extend or complement the functionality of the solution.
Salesforce is not just about standard functionalities, but also the ability to extend your solution with processes, functionalities and front-end components according to your unique needs.
Native connection with email providers is a native part, including two-ways synchronization of emails and contacts.
Changes to views, processes or attributes are quick and easy, thanks to a unique configuration environment.
Maximum user experience in any activity thanks to a modern web application ready to use on mobile devices.
The safety of the entire system is guaranteed by reflecting current safety and technological trends. And of course, intuitive managing the authority to the data itself.
There is no need to develop anything. In a short time, you are able to work with Salesforce directly from your mobile, with an easy-to-configure native mobile application on all current mobile platforms.
Salesforce lets you create sets of interactive reports and dashboards that can cover most of your business tracking needs.
In our experience, most processes can be automated, and as a part of solution on the Salesforce platform, this is possible with many standard functionalities.
CSOB is part of CSOB Group & multinational company KBC with over 1 million clients. CSOB management haven’t been satisfied with the performance of their sales department so they decided to significantly improve their sales network & implement Salesforce Service Cloud with help of Enehano.
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Kemp, a US-based company dealing with the efficiency and security of on-premise and cloud data centers, has acquired Czech company Flowmon based in Brno to expand its product line in 2021. Both companies used Salesforce CRM and it was decided that Flowmon’s instance will be canceled and all of the data and the process will be merged into Kemp’s. Overall, the goal of the integration was to preserve Kemp’s process mostly unchanged and to transform Flowmon’s business without any negative impact. The project started with analysis, as we needed to thoroughly understand the business process and Salesforce implementation on both sides.
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Equa Bank provides personal and corporate banking services to ca. 450,000 clients. These services include current and savings accounts, multi-currency debit cards, mortgages, fixed-term deposits, consumer credits, insurance and business loans. Currently, Equa Bank has more than 50 business points in the Czech Republic. In 2020, Equa Bank selected Enehano Solutions for a total replacement of its CMS for Salesforce Marketing Cloud.
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Hrvoje Supic, Regional Vice President for CEE, compared the digital transformation in the Czech Republic and Slovakia to trends in the western countries and showed us which companies and industries are picking up the fastest. He also raised the question of whether digital transformation could be a catalyst for corporate social responsibility.
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One of the challenges in modernizing legacy technology is addressing internal resistance to change. Employees become comfortable and skilled in existing systems over time, and they may have already developed workarounds for existing issues.
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Companies that have been established for a while must decide whether it is worth replacing their legacy systems with something more modern on an annual basis.
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