Accell

Download Case Study Expert knowledge available to every operator Human service agents resolving product and warranty cases had to search for a fragmented knowledge base and rely on institutional knowledge locked inside past brand expert-resolved cases. Quality and speed depended heavily on individual tenure, and the work spanned four languages. The goal was faster, more consistent resolutions — and […]

Accell

Download Case Study One AI agent for 9 brands across 4 languages Accell runs 16 brand websites across four languages. Visitors asked questions about products, service and technical specifications. Each website operated independently, with no shared support layer. Enehano deployed a single AI agent across all 16 websites, built on Salesforce Agentforce and Data Cloud. […]

Generali Česká Pojišťovna

From Fragmented Data to Real Time Personalized Communication Generali Česká pojišťovna faced the challenge of fragmented customer data and limited ability to respond in real time to visitor behavior on its website and mobile app. The goal was to increase user engagement and the ROI of marketing campaigns through advanced personalization. To implement this, GČP […]

NN

Download Case Study One Platform, Multiple Channels: How NN Changed the Way It Communicates with Customers NN Insurance decided to modernize its customer communication and marketing automation processes, which had long relied on a standalone email marketing tool with no deep integration into internal data or other systems within the organization. The original solution required a significant […]

Česká spořitelna (part of the Erste Group)

Download Case Study What did the transformation of B2C marketing at Česká spořitelna bring? In 2020, Česká spořitelna (ČSAS) joined Erste Group’s long-term strategy, focused on transforming the approach to customer relationships from product sales to maintaining clients’ financial health. Historically, ČSAS used five different applications to communicate with clients. The new strategy created new […]

Zonky

Intensive development of digitalization and automation of internal processes at Zonky The company, which had its CRM system based on the Salesforce platform, was looking for a partner to ensure more intensive development of digitalization and automation of internal processes on the Salesforce platform. Zonky currently uses several Salesforce products, mainly Sales Cloud, Service Cloud, and […]

Equa Bank

Replacing CMS with Salesforce Marketing Cloud at Equa Bank In 2020, Equa Bank chose Enehano Solutions to completely replace its existing CMS with Salesforce Marketing Cloud. Thanks to the long-term collaboration between Equa Bank and Enehano, where Enehano delivered the original CMT (Campaign Management Tool) solution, Equa Bank decided on Salesforce’s Marketing Cloud as a suitable successor […]

Zonky

Improvement and Development of Customer Services at Zonky Zonky.cz is a Czech peer-to-peer service that provides online loans between individuals. The company, which had its CRM system based on the Salesforce platform, was looking for a partner to help manage development by combining its own experience with other Salesforce tools. Based in Prague, the company needed to […]