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Telecommunications
Digitalize and automate processes, including self-care customer portals. Leverage modern channels for personalized communication with customers
Telecommunications
What are the reasons clients contact us the most often?
They want to improve the Time to Market for product and proposition implementation.
We solve this using a standardized industry-specific product catalog and the CPQ module, which stands for configure, price, quote.
They require personalized marketing communication for the B2B segment.
Along with the implementation of Salesforce Communication Cloud, we will also prepare the implementation of Salesforce Marketing Cloud.
They are planning to transition CRM to the Cloud, including CTI solutions.
Here, clients benefit from omnichannel communication management directly within Salesforce, along with pre-built connectors for various types of switchboards such as Genesys, Amazon, Vonage, and Cisco.
Accelerate the implementation of new business requirements by 30 to 80%
Reduce the time from quote creation to order completion by 54%
Reduce order processing time by 70%
T-Mobile
"With the Omnichannel campaign, we manage better client relationships and more precise offer content."
František Trachta
HEAD OF BUSINESS INTELLIGENCE & BIGDATA
T-Mobile
"With the Omnichannel campaign, we manage better client relationships and more precise offer content."
František Trachta
HEAD OF BUSINESS INTELLIGENCE & BIGDATA
Telecommunications
The benefits of digital transformation in telecommunications
Reduce Time to Market
The data model is enriched with objects typical for the Telco environment. Everything you need to support Sales, Service, and Marketing processes is already prepared.
Leverage AI and analytical tools
Rely on predictive modeling and personalized offers. This will increase customer value, enhance satisfaction, and boost retention.
Reduce implementation and development costs
This ensures the use of a standardized solution with the potential for further development. Expect regular CRM upgrades with new features, without increasing license costs.
Manage orders
Automate processes from quote creation to complete order processing.
Integrate CRM and marketing
Manage marketing communication through personalized Customer Journeys using real-time data and CRM objects.
Manage omnichannel communication
Leverage a comprehensive solution for contact center agents, their supervisors, and team leaders directly within Communication Cloud.
Choose Experience Cloud
Implement a portal for customers and partners without spending resources on integration. Utilize Communication Cloud objects without the need for reimplementation.
Minimize integration costs
Use Mulesoft Direct for integrating Communication Cloud into your ecosystem.
Digitalize internal communication
Communicate internally directly within the Salesforce Communication Cloud using the built-in chat solution, or use Slack. In both cases, you can embed links to the discussed CRM objects within the communication.
Lead service personnel.
The implementation of Field Service Cloud enables real-time management of individual service teams. Field workers can access Field Service Cloud via tablets or mobile apps.
Telecommunications
What you ask most often
Does Salesforce have a solution specifically prepared for the telco industry?
Salesforce Communication Cloud has a telco-specific data model, a pre-built process library (including Contract Lifecycle Management), a product catalog, and CPQ and Order Management modules.
Is the CRM solution ready for expansion with additional functionalities?
The Salesforce ecosystem features a broad set of cloud tools, with key offerings such as Marketing Cloud, Field Service, Service Voice Cloud, Experience Cloud, and the Mulesoft integration platform.
Does Enehano have experience in the telco sector?
“At Enehano, we have been involved in implementing complex Salesforce solutions at T-Mobile and T-Systems in the Czech Republic.
Does Enehano only participate in the implementation of Salesforce technologies, or is it also prepared for business consultations and analyses?
Before every major infrastructure project, we recommend preparing a Business Blueprint. Our team of telco specialists with extensive experience in the field will assist you with this.
For which customer segments is the Salesforce solution suitable?
The Salesforce solution is fully prepared for pre-paid customers, B2C contract customers, as well as B2B customers, including large corporations and holdings.
How we collaborate
Steps that drive success and ensure the optimization of your processes.
Telecommunications
Properly set processes are the alpha and omegaof further growth
Consultation with the expert
Discuss your specific needs with our expert and learn more about our approach to projects.
Martijn Potman
Territory manager Netherlands
