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Salesforce Presents: Agentforce Service Demo Jam
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Experience firsthand how Agentforce Service can transform your service experience.
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V dnešní digitální éře je klíčové efektivně pracovat s daty a vytvářet personalizovanou zákaznickou zkušenost. Jak ale propojit data z různých zdrojů, porozumět zákazníkům v reálném čase a zároveň dosáhnout maximální návratnosti investic do marketingu?
O své zkušenosti s implementací Customer Data Platform (CDP) se podělí zástupce Direct Pojišťovny Adam Nykles, který ukáže, jak CDP pomáhá lépe porozumět chování klientů a cílit marketingové kampaně s vyšší efektivitou.
Přijďte se inspirovat praktickými příklady, jak data mění způsob, jakým společnosti používající CDP komunikují se svými zákazníky.
Inspirace
Inspirujte se novými přístupy a trendy v oblasti monetizace dat a jejich využití v marketingu
Praxe
Odneste si praktické tipy a triky pro efektivní využití nástrojů personalizace v praxi
Networking
Využijte prostor pro neformální diskuse s ostatními profesionály, neodcházejte bez odpovědí
Pro koho je akce určena?
Těšíme se na viděnou s CMOs CDOs i dalšími nadšenci, kteří chtějí efektivně pracovat se svými zákazníky a kteří se zajímají o moderní trendy v řízení konkurenceschopné firmy.
Agenda
12:00 PM
Registration and Welcome Lunch
Start the event with a chance for attendees to register and mingle with fellow tech enthusiasts, exchange ideas, and build connections.
KEYNOTE ROOM
12:45 PM
Salesforce Keynote
This short keynote is your opportunity to see the agentic enterprise in action with local customers. We’ll share more details soon.
KEYNOTE ROOM
1:00 PM
Enable Interactive Future-proof Voice Response and Transcription in Service Cloud
B&C International modernizes legacy telephony by replacing physical infrastructure with Amazon Connect integrated into Salesforce Service Cloud. Using Bring-your-own telephony, they enable future-proof voice, modern interactive voice response, multilingual transcription and a path to Agentforce-powered intelligence. Delivered by Gen25.
BREAKOUT 1
1:00 PM
Beyond the Finish Line: Scaling ASICS Premium Service with Agentforce
Join ASICS and Nextview to meet Akira 2.0, an AI Service Agent built on Salesforce Agentforce. Originally born from a single-day hackathon, Akira 2.0 has evolved into a production powerhouse that reflects ASICS’ commitment to premium, always-on service.
See how ASICS EMEA is using agentic AI to scale with their growing e-commerce channel, ensuring that no matter the hour, their service always keeps the pace.
BREAKOUT 2
1:00 PM
How Did a 19th-century Family Business Become One of the Netherlands’ Most Data-driven Meal Services?
In our demo, we show how Uitgekookt uses Salesforce Service Cloud, Data Cloud, and Agentforce to create a 360° customer view, boost service efficiency, and deliver smarter, more personal customer interactions with real business impact. Delivered by Cobra CRM.
BREAKOUT 3
1:30 PM
A Perfect Match: AI-Driven Candidate Sourcing with Jobforce
Stop manual searching in overloaded databases. We demonstrate how the Jobforce engine within Agentforce autonomously finds the most relevant candidates for any vacancy. See live how an AI agent builds a shortlist at lightning speed. ROI: 50% less sourcing time and higher quality of hire. Delivered by Welisa.
BREAKOUT 1
1:30 PM
Document to Order: Agentforce-enabled Order Generation in MedTech
Ready to see automation in action? Hear about EPAM and Össur’s powerful Agentforce solution that transforms emailed documents into Salesforce Orders. Discover how Össur is boosting service efficiency, reducing errors, and accelerating order processing by extracting and structuring data from email attachments – effortlessly! Don’t miss this opportunity to see how seamless automation can elevate sales operations.
BREAKOUT 2
1:30 PM
How Spire Helped Svensson Turn Documents into Salesforce Records in Under a Minute with Agentforce
See how Spire supported Svensson in speeding up document-heavy work with Agentforce.
This demo shows a clear, practical way to turn documents into Salesforce records, across any object, standard or custom, so teams spend less time on manual data entry and more time on real work.
BREAKOUT 3
2:00 PM
Coffee Break
Treat yourself to a coffee break that’s just as smooth as our Service.
KEYNOTE ROOM
2:30 PM
Noordhoff x Harvest Digital: 65% Automated Resolution with Agentforce in Service Cloud
Noor, an Agentforce agent, now automatically resolves 65% of all questions. We’ll show live how the MVP—built with Noordhoff in just a few weeks—works end-to-end, including routing to agents and automated case creation/classification. We’ll share the key learnings to go live fast and how Noordhoff is now scaling toward personalization, logged-in journeys (“My Environment”), and data-driven optimization.
BREAKOUT 1
2:30 PM
Enehano: Scaling Expert Service Across Brands with Agentforce
How do you deliver fast, consistent technical support across multiple brands, products, and languages — without increasing complexity? In this live demo, Enehano, together with Accell Group on stage, shows how Agentforce in Salesforce Service Cloud equips service teams with instant, structured expertise. By combining AI assistance with a human-in-the-loop approach, organizations resolve cases faster, ensure consistent answers, and accelerate onboarding — while keeping people in control.
BREAKOUT 2
2:30 PM
Funda & Brightfox: 6 Months of Agentforce Service — The Good, the Bad & the ROI
Stefan Fischer (Funda) shares a data-driven view on six months of Agentforce adoption. Learn what worked, what didn’t, and the measurable impact on service efficiency, engagement and ROI — including a live demo.
BREAKOUT 3
3:00 PM
Voice, AI & ROI: A Real-World Salesforce Voice Migration Story
Join us for a live demo of a successful migration to Salesforce Voice, showcasing how native integration with Agentforce for Service transformed service operations. By embedding voice directly into Salesforce workflows, the customer achieved improved agent efficiency, clearer performance insights, and measurable cost optimisation. We’ll also share practical guidance for organisations preparing for the future of Service. Delivered by Vonage.
BREAKOUT 1
3:00 PM
Re:Solver
Retail service teams often manage large volumes of repetitive inquiries. The AI Email Service Agent autonomously handles these requests end-to-end via email by interpreting customer intent, accessing order information, and responding with approved knowledge—eliminating the need for human intervention. It draws on Salesforce and external data sources to deliver consistent, high-quality responses. Delivered by VanEigens.
BREAKOUT 2
3:00 PM
Seamless Portal-to-Salesforce Case Automation with Intelligent Assignment
Octopus Consulting supported IMCD in developing key components of their Portal-to-Salesforce integration, enabling all incoming Portal requests to be created as Cases in Salesforce and automatically routed through a custom-built Case Assignment engine, ensuring accurate routing, faster response times, reduced manual effort, and consistent handling across teams for improved operational efficiency and customer experience. Hear from IMCD’s Puck Vermeulen, Business Analyst & Solution Support Specialist and also the Epic Owner on their CC360 stream.
BREAKOUT 3
3:45 PM
Luminary Keynote
We’re excited to welcome guest speaker Victor Mids, a renowned illusionist who explores the intersection of technology and the human mind. From Victor’s neuromagic to the future of Agentforce Service, you can look forward to an inspiring experience that blends innovation with imagination. Grab a drink, settle in, and get ready for something amazing.
KEYNOTE ROOM
4:30 PM
Networking Drinks
Stick around for drinks after the keynote. It’s a great chance to meet new people, swap ideas, and maybe find some cool opportunities for your future projects.
ORANGERIE
Transform Your Service Experience with Agentforce Service
Discover how Agentforce Service is revolutionizing customer support by uniting human and AI agents to deliver proactive, efficient, and truly human customer experiences.
See Proven Results in Action
Explore how leading organizations are boosting CSAT, reducing support costs, and delivering faster resolutions across every channel—from contact centers to self-service portals. Experience live demos and real success stories that demonstrate tangible ROI.
Empower Your Teams with AI
See firsthand how AI agents and human reps work together using unified data to not only resolve issues faster but also drive business growth. Discover AI-powered tools that boost productivity, reduce handle time, and enable upselling and cross-selling opportunities.
Leave with Actionable Insights
This isn’t just inspiration—it’s implementation. Walk away with practical tips you can use immediately to unlock hidden value in your service operations and create unforgettable customer experiences that set you apart.
Date and Venue
Green Village is a modern event venue in the heart of the Netherlands which can accommodate up to 250 guests.
This beautiful and easily accessible location has numerous parking spaces and is centrally located next to public transport and the A2, A12 and A27.
Many thanks to Partners
