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Increase your customer satisfaction while enhancing the efficiency of provided customer care
Record customer interactions in a structured manner. Assign cases to resolvers and responsible persons, automate the handover, and support the entire process. Prioritize cases and select the most suitable resolvers using Assignment Rules.
Set up processes for quote preparation or contract closure using drag & drop. Prepare recommendations at each step, automate transitions, and assign to the next resolver. Manage approvals easily.
Support agents with recommended solutions and personalized responses. Share experiences and enable information sharing with customers through a web portal. By connecting to the knowledge database, you support self-service and automation utilization.
Consolidate the most important information into a dynamic dashboard personalized for agents and supervisors. Gain an overview of tasks and quality assessment on one screen with clickable details.
Use predefined reports, modify them, or create your own using Drag & Drop. Have an immediate overview of selected metrics and create personalized dashboards.
Steps that deliver success and ensure the optimization of your processes.
Business Unit Leader
