Manufacturing Webinar
AI Agents in Manufacturing: A Multi-Brand Story
How a multi-brand European manufacturer automated customer service across 9 brands, 4 languages, and 16 websites on Salesforce Agentforce.
Perfect for: Service Leaders, Operations Directors, and Digital Transformation teams in manufacturing companies
Wednesday, 23 September 2026 · 9:00 CET · 40 minutes · Free
What you'll see live:
- ●How one manufacturer deployed a single AI agent across 9 brands and 4 languages on one Salesforce instance
- ●87% autonomous resolution rate: what the architecture looks like and how it handles edge cases
- ●How to turn 120,000 expert cases into a searchable RAG knowledge base for your service team
- ●A warranty decision tree that guides operators step by step to a consistent outcome every time
- ●What it actually takes to deliver Agentforce in a manufacturing environment: timeline, data, architecture
87%
of customer queries resolved autonomously
16
websites across 9 brands and 4 languages
3+5
months, two projects delivered
Why manufacturing leaders attend:
- ●Real customer story: How a European manufacturing group transformed service operations after deploying two AI agents on Salesforce
- ●Live project walkthrough: See both deployments, web-facing agent and internal case management agent, with real production numbers
- ●Key message: One Salesforce Agentforce instance can cover multi-brand, multi-language service at scale
- ●Your takeaway: A practical picture of what AI-powered service looks like in manufacturing, and what it takes to get there
Agenda
9:00
Welcome and introduction
Who is Enehano, and what we built for this project.
Territory Manager for Netherlands
Enehano
9:05
Project 1: Web Agent, one agent for 9 brands
How the web-facing Agentforce agent was built, how it handles brand detection, product data from 300+ attributes, and why 87% of queries never reach a human.
Delivery Lead for Netherlands, Agentforce Practice Lead
Enehano
9:15
Project 2: Case Management Agent, expert knowledge for everyone
How 120,000 expert-resolved cases became a searchable knowledge asset. Warranty decision tree, RAG search, ready-to-send email drafts.
Delivery Lead for Netherlands, Agentforce Practice Lead
Enehano
9:25
What made this work
Key lessons from delivery, what applies to any manufacturing company considering Agentforce.
Delivery Lead for Netherlands, Agentforce Practice Lead
Enehano
Territory Manager for Netherlands
Enehano
9:35
Live Q&A
Don't miss out, register now!
You'll receive:
- ●Direct link to join the webinar (ClickMeeting)
- ●Full recording + slides after the session
Registration closes: 21 September 2026
By registering you agree to Enehano’s privacy policy. We will not share your details with third parties.
Register now – last places available
