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Agentforce converses with customers and resolves queries around the clock without the need for operator assistance.
Autonomous agents take over repetitive activities such as data entry or query processing, reducing the burden on teams and increasing their efficiency.
AI analyses customer behaviour in real time and recommends further actions to increase conversions and loyalty.
Agentforce leverages data from your Salesforce without the need for additional connectors, speeding implementation. business process.
The cloud platform allows you to increase the performance and number of agents according to current business needs.
Fewer escalations to operators means cost savings while maintaining speed and quality of support.
Fast, consistent and continuous support increases loyalty and a positive customer experience.
Autonomous agents reduce the average turnaround time and allow the team to handle more interactions without increasing capacity.
Steps that deliver success and ensure the optimization of your processes.
Agentforce is a platform built on Salesforce AI that enables the creation of autonomous agents capable of continuously resolving customer queries, processing requests or automating internal processes without the need for human intervention.
Agents work based on company data and preset logic – they handle tasks and queries independently. More complex cases are automatically escalated to the appropriate employee, ensuring smooth and efficient processes.
There are several types of agents. Here are the key agents with specific benefits:
Business Unit Leader
