Vekra
"With Enehano, we can fully leverage the capabilities of FSL technologies in Salesforce, integrate them with our existing solutions, and continuously improve processes to achieve maximum efficiency.“
Jiří Červinka
CEO, CFO
Efficient planning and management of installations using Field Service Lightning
VEKRA, a leading Czech manufacturer of windows and doors, has been focused on digitizing and automating not only its production and sales processes since 2017.
For these purposes, the owners selected Salesforce technology, which they also wanted to use for optimizing and automating processes related to planning and managing installations. Vekra needed to use their already implemented Salesforce Field Service Lightning (FSL) more efficiently, and thus turned to Enehano.
Complete digitalization of installation planning
Maximizing feature utilization
Higher customer satisfaction
"Collaborating with a local partner enables us to have more efficient control and coordination of the entire project.“
Jiří Červinka
CEO, CFO
The greatest benefits of digital transformation
Savings on labor costs
50% decrease in the number of dispatchers handling tens of thousands of installation crew trips annually.
Increase in customer satisfaction
A smooth execution of all installation processes increases customer satisfaction.
Improvement in capacity planning
Setting a fixed installation date immediately after signing the contract allows for capacity planning several months in advance and enables response to potential fluctuations.
Cost savings from document sharing
Digitalization of document handling has replaced field trips for installation materials to production facilities, saving thousands of kilometers and hours annually. There has been a significant reduction in costs for printing materials.
Complete overview of planned installations
The online overview of individual installation phases allows for improving planning parameters, leading to more accurate installation schedules.
Improvement in service quality
When assigning installation crews to a specific job, the required skills of the assigned crew are taken into account.
Effective route planning
Each installation is always assigned an installation crew with the necessary knowledge, skills, and equipment.
Increased productivity and improved efficiency of the internal team
Mobile app for installation crews
Installation crews have all installation information available on iPads, including GPS coordinates of the installation site.
Maximum visibility through the portal for installation crews
Quick adoption by installation crews
Full automation of repetitive processes
Automation of repetitive processes increases efficiency, reduces errors, and frees up human resources for more creative and strategic tasks.
About Vekra
VEKRA (Window Holding a.s.) is a leading Czech manufacturer of windows and doors. The company offers comprehensive turnkey solutions, including design, manufacturing, installation, and service. VEKRA specializes in windows, sliding systems, shading, entrance and interior doors, structural systems, and garage doors. The company emphasizes high quality, energy efficiency, and the long lifespan of its products. VEKRA operates 15 showrooms across the Czech Republic, where customers can view samples and consult with experts on their solutions.
Headquarters
Lázně Toušeň
Industry
Construction
Number of Employees
1 000
Annual revenue
2,4 billions CZK
Website
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