Alpha Trains
“Employees now ask directly in Salesforce and get an answer with a reference to the specific contract or locomotive, without having to search manually or wait for a colleague's reply.”
Martin Engel
Head of IT
An Agentforce agent replaces manual fleet data lookups
Employees at Alpha Trains, a locomotive leasing company, used to search for information about clients and fleet assets (i.e. leased locomotives and other rolling stock) manually in Salesforce, or asked colleagues via Microsoft Teams. Every routine query about a locomotive’s status, contract terms, or assigned customer depended on a colleague’s availability or on time spent searching through records.
Enehano deployed an Agentforce agent that answers employee questions directly in Salesforce, in natural language. The agent covers four key objects: 2 standard and 2 custom. To support this, Enehano built a glossary of 38 company abbreviations and 21 documented question types, ensuring Agentforce understands both the context and internal jargon. Every agent response cites the specific source records the data comes from, allowing for easy verification.
The decision to work together was driven above all by a convincing demo of a concrete Agentforce solution, backed by strong references from the Netherlands.
4 Key Salesforce objects
38 Business abbreviations mapped to SOQL
21 Question types
“Enehano built a glossary of our internal abbreviations and terms for Agentforce, so the agent understands how we ourselves talk about the fleet.”
Martin Engel
Head of IT
Key benefits
Answers directly in Salesforce
Employees get client and fleet information without witching to Teams.
No more dependency on colleagues
Routine questions about locomotive status or contract terms are handled by the agent without needing to ask a colleague.
Source record citations
Every agent response references the specific records the data comes from.
Precise data filters
For queries about upcoming deadlines, the agent always states the specific time range it used.
Unified company abbreviation glossary
Internal jargon is understandable to the agent thanks to the established glossary of terms.
Standard reporting on usage
Management tracks agent usage in the Agentforce Studio across efficiency, utilization, satisfaction, quality, health, and trust.
Communication history in a timeline
Activities, emails, and meetings are available on a timeline, giving a clearer overview of customer communication.
Company verification via ARES
When entering customers, checking the company ID against ARES (the Czech business registry) helps improve the quality and accuracy of company data.
Secure login via SSO
Users log in to Salesforce through unified company authentication, supporting security and simpler access management.
About Alpha Trains
Alpha Trains is one of the leading locomotive leasing companies in Europe, headquartered in Luxembourg. It provides locomotives and other rolling stock for lease to railway operators across the continent. Alpha Trains relies on an extensive and diverse fleet, flexible leasing solutions, and digital tools for asset and contract management. It also continues to invest in expanding its fleet and supporting the shift toward more sustainable rail transport.
Headquarters
Luxembourg City, Luxembourg
Industry
Leasing of railway locomotives and rolling stock
Employees
150+
Project duration
5 weeks
Website
Explore more case studies
ČSOB Insurance company
"We replaced the original CRM with the Salesforce solution. Salespeople now have all the information in one place and can provide clients with excellent service.“
Dalibor Machoň
HEAD OF SALES SUPPORT
Česká spořitelna (part of the Erste Group)
"Thanks to the marketing transformation, we have switched to personalized communication with clients and increased the efficiency of our team. The consolidation of five tools into one allows us to respond more quickly to client needs.“
Lukáš Pudil
PERSONALISATION TRIBE LEAD / DIRECTOR
Vekra
"With Enehano, we can fully leverage the capabilities of FSL technologies in Salesforce, integrate them with our existing solutions, and continuously improve processes to achieve maximum efficiency.“
Jiří Červinka
CEO, CFO
Heureka Group
„The unification of CRM systems simplified processes across five markets and sped up data processing. Thanks to Salesforce, we have a centralized view of B2B customers and better understand their needs.“
Jiří Svoboda
Group Head of Ad Tech & CRM
Česká spořitelna [2] (part of the Erste Group)
„Salesforce Financial Services Cloud has accelerated the bank’s digitalization and made it easier for bankers to work with client data."
Lukáš Pudil
PERSONALISATION TRIBE LEAD / DIRECTOR
ČSOB Insurance company [2]
,,With Salesforce, our contact center is faster, more stable, and more transparent. Thanks to pilot users and a gradual rollout, the team adopted it without any issues."
Lucie Brandová
Head of Client Contact Center
Consultation with the expert
Discuss your specific needs with our expert and learn more about our approach to projects.
Martijn Potman
Territory manager Netherlands
