Overcoming Legacy Challenges

July 3, 2022
July 3, 2022
Deniz Okumusoglu

Part 1: Implementing the right technology at the right time

Companies that have been established for a while must decide whether it is worth replacing their legacy systems with something more modern on an annual basis. Although new technology has a lot of new capabilities, older systems have so much customization that nothing on the market today can likely compete with its convenience or functionality.

When modern systems offer better, more efficient ways of accomplishing some things, but require the same customisation of older systems to do other things, the issue becomes even more convoluted.In terms of both codebase and functionality, legacy systems are often quite large. It is challenging to just modify or replace one system module because of their monolithic nature. A minor change could cause many conflicts throughout the system. This makes mainframe integration with other systems, software, and hardware challenging, reducing the company's performance, productivity, flexibility, and competitive advantage.

To overcome this, the mainframe, cloud, and virtualization may all function together in ways that take use of each platform's strengths. Certain apps and components, for example, can be sourced more efficiently from the cloud. APIs can be used to connect to mainframe data and apps in a hybrid cloud environment.

The most successful companies use technologies and frameworks that are compatible and loosely coupled to a particular technology stack, so they can be continuously reused and customized. Enehano can bring you the value by helping you to simplify implementation and the process.

Part 2: Employee Training

One of the challenges in modernizing legacy technology is addressing internal resistance to change. Employees become comfortable and skilled in existing systems over time, and they may have already developed workarounds for existing issues. Adopting new technology and systems necessitates a comprehensive training strategy that emphasizes benefits, overall business value, inclusiveness, and performance evaluation, as well as clear metrics for modern technology adoption. The leadership team will not be willing to put the organization through the stress of change unless it truly believes transformation is a question of survival and realizes the truth of the threat to its dominant position. It may also consider the loss of short-term profits to be an unacceptable opportunity cost. 

It is important to participate by notifying employees  of the need for modernization at the right time and explaining "why" and "what is included for them. Creating a feedback loop that allows team members to send questions and feedback before, during, and after the technology upgrade can be one solution. Another solution could be giving individuals and teams autonomy, which frequently necessitates a cultural shift among incumbents.

It goes without saying that money will need to be spent on the legacy system update. However, it may typically be done gradually, preventing an organization from having to pay for everything at once. On the other hand, cautious preparation will be required to make sure that the technology improvement won't have a significant negative impact on an organization's finances.

Part 3: Customer Experience

Customers, as we all know, are at the heart of digital transformation. Companies nowadays are working hard to provide an excellent experience for their customers and are constantly looking for ways to improve it. When it comes to updating legacy technology, you must determine what would work best for your customers.

Legacy systems are not easily adaptable to new features and functionality. It's extremely difficult to improve its usability and provide the best possible customer experience. Any business's revenue can suffer from poor customer experience. It is essential to consider how new tools and the adjustment will benefit your customers, whether it's through improving customer experiences, boosting product quality, or increasing operational efficiencies so you can offer better pricing or exceptional value. For instance, CRM data and artificial intelligence (AI)-powered insights can assist in identifying ways to reduce customer risk of loss.

Having their data at their fingertips while discussing their needs allows them to make better recommendations and manage their expectations.Also, a 360-degree view of each customer helps you anticipate your needs, personalize your customer's contacts, and build lasting relationships. We value all interactions and draw conclusions from customer profiles and preferences to provide a bespoke and meaningful brand experience.

In case you have any questions, do not hesitate to contact us. We will be happy to discuss them.

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