Part 1: Implementing the right technology at the right time
Companies that have been established for a while must decide whether it is worth replacing their legacy systems with something more modern on an annual basis. Although new technology has a lot of new capabilities, older systems have so much customization that nothing on the market today can likely compete with its convenience or functionality.
When modern systems offer better, more efficient ways of accomplishing some things, but require the same customisation of older systems to do other things, the issue becomes even more convoluted.In terms of both codebase and functionality, legacy systems are often quite large. It is challenging to just modify or replace one system module because of their monolithic nature. A minor change could cause many conflicts throughout the system. This makes mainframe integration with other systems, software, and hardware challenging, reducing the company's performance, productivity, flexibility, and competitive advantage.
To overcome this, the mainframe, cloud, and virtualization may all function together in ways that take use of each platform's strengths. Certain apps and components, for example, can be sourced more efficiently from the cloud. APIs can be used to connect to mainframe data and apps in a hybrid cloud environment.
The most successful companies use technologies and frameworks that are compatible and loosely coupled to a particular technology stack, so they can be continuously reused and customized. Enehano can bring you the value by helping you to simplify implementation and the process.
Part 2: Customer Experience
Customers, as we all know, are at the heart of digital transformation. Companies nowadays are working hard to provide an excellent experience for their customers and are constantly looking for ways to improve it. When it comes to updating legacy technology, you must determine what would work best for your customers.
Legacy systems are not easily adaptable to new features and functionality. It's extremely difficult to improve its usability and provide the best possible customer experience. Any business's revenue can suffer from poor customer experience. It is essential to consider how new tools and the adjustment will benefit your customers, whether it's through improving customer experiences, boosting product quality, or increasing operational efficiencies so you can offer better pricing or exceptional value. For instance, CRM data and artificial intelligence (AI)-powered insights can assist in identifying ways to reduce customer risk of loss.
Having their data at their fingertips while discussing their needs allows them to make better recommendations and manage their expectations.Also, a 360-degree view of each customer helps you anticipate your needs, personalize your customer's contacts, and build lasting relationships. We value all interactions and draw conclusions from customer profiles and preferences to provide a bespoke and meaningful brand experience.