The call center may not be your worst nightmare right now, but we will help you streamline your customer service costs.
Have you ever failed to reach a call center because it is overloaded? Response to your email will come in a few days and if you reply and want additional information, someone else answers. And how many times has it happened to you lately?
For many companies and entire industries the current situation is digital transformation is something they have not counted completely and are not ready for:
Salesforce is not only the most widely used CRM in the world, but is also a long-term leader in contact center solutions.
Thanks to the Salesforce Platform and its Service Cloud product, we are able to quickly build a complete contact center that flexibly handles end customer inquiries. We allow operators to handle calls from home and mobile. So you can handle all your customers on one platform.
With a defined knowledge base, you are able to handle customer requests through the portal without having to contact the contact center operators. This allows operators to address other, more complex queries. In addition, you can serve the same platform and social networking questions on the same platform.
Of course there is the possibility to handle requests from anywhere and any device. In addition to the web interface, Salesforce offers a native mobile app for both Android and iOS.
Salesforce introduced the Salesforce Care package, taking into account the current situation regarding COVID-19 and the increased pressure on contact centers.
This free 90-day extension allows you to take advantage of the most advanced features of this platform:
As we are pioneers of digital transformation, we decided to help companies do what we do best by automating your business. We now see the biggest onslaught at contact centers, so we decided to:
Build an MVP contact center for you only at our expense until the emergency state is revoked !!! This offer is valid for both new and existing customers.
The Contact Center can be built with Salesforce as a light-weight solution for handling the most common coronavirus-related questions and their impact on your services. To this extent, the MVP Contact Center can be fully operational within one month, including connection to the CTI for large companies.
But thanks to the robustness of the Salesforce platform, it can fully replace several of your contact center applications with a single solution. What's more, the current Salesforce Care package allows you to take full advantage of all the advanced Salesforce features and handle a large portion of your self-service requirements.
If you are interested or have any questions, please do not hesitate to contact us at: firstname.lastname@example.org
About Enehano Solutions:
Enehano's clients include the largest brands in the Czech Republic, headed by large banks, insurance companies or mobile operators. But it also helps smaller and start-up companies that have great ambitions to grow or expand abroad.
In addition to the Czech Republic, Enehano has experience working for clients in the USA, Germany, Slovakia and Israel. For more information, visit www.enehano.cz.