Data-driven DPD is not afraid of digitization. What did transformation bring to its business and customer service?
At our Digital Transformation Summit, Jiří Mach, the CEO of Enehano, had a great opportunity to interview the CIO of DPD. Even after more than 1,5 years of cooperation (not only) on CRM implementation, Jiří learnt a lot of new information and impressions, which he will share with you in the following interview. DPD is a well-known company […]
Omnichannel – a buzzword or a popular Salesforce tool?
Today, the term omnichannel is used everywhere, we know – or at least think we know– what it means, but it would be very difficult to find just one perfect definition. Omnichannel as a term represents a strategy, a comprehensive approach, whose aim is to communicate efficiently with a client through all available channels. To share information with the client in an interconnected […]
3 Things to Consider When Scaling Your Business
Growing your business starts with knowing the right time to scale up, and understanding your scalability is a crucial first step in doing so. Keep these few things in mind when reconsidering your own scalability to ensure you set off on the right foot. 1. Know how to track your progress Before scaling up to […]
6 Key Questions to Ask Before Launching a Salesforce Implementation
Implementing Salesforce can accelerate company growth exponentially. However, there are key things to remember before implementing. After all, its software completely changes how your company interacts within the organization and to its customers, so it’s important to take all the necessary steps for a smooth transition. Read on to discover 6 key questions to ask yourself before launching Salesforce. […]