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Utilities
Support digital and energy transformation while reducing service costs by placing customers at the center of attention
Utilities
What are the reasons clients contact us the most often?
They want to utilize cloud.
Clients need to implement the Salesforce platform because it is fully cloud-based, configurable, and sustainable.
They would like to unify B2C and B2B processes.
The Salesforce platform’s data model enables clients to manage B2B and B2C processes, consolidating information and interactions from both channels in one place.
They need a tool for marketing communication.
The Salesforce Marketing Cloud module enables clients to manage both bulk and individually directed email communication by creating custom customer journeys based on specific situations and scenarios.
Increase the speed of launching new products and services by 80%
Increase the number of cases resolved on the first contact by 50%
Decrease the time for processing requests by 17%
Utilities
The benefits of digital transformation in utility
Deploy and start using immediately
The data model is enriched with objects typical for the Energy and Utility environment. Everything you need to support Sales, Service, and Marketing processes is already prepared.
Increase the speed of new product launches
Easily create a new product or configure an existing one.
Increase the volume of resolved business cases
A unified platform fully supporting the needs of both B2C and B2B customer service will help you with this.
Reduce customer request resolution time
The integrated omnichannel tool ensures efficient intake, distribution, and processing of customer requests.
Create a product catalog
Flexibly prepare propositions and promotions to support sales. Create offers ranging from simple to complex.
Manage orders
Automate the creation of orders and contracts directly from accepted offers. View the progress of order processing managed from ERP.
Console view
View a clear structure of the customer and their services. Access interaction history and create custom interactive dashboards.
Access the system whenever you need it
Use a full-fledged native app for sales and service, compatible with both iOS and Android.
Utilities
What might interest you?
Why should we choose a Cloud model when selecting a CRM?
The cloud model allows you to respond flexibly to changing or emerging processes within your company. Its advantage is evident in the scalability and sustainability of the solution.
Is there a customized solution for the Energy and Utility environment?
Salesforce offers an industry-specific solution that provides a ready-made data model for the needs of specific processes and offer configurations.
How challenging is it to integrate Energy & Utilities Cloud with ERP?
The Salesforce platform offers an API interface for integrating almost any system. Its proprietary integration platform is ready within the data model to connect directly to ERP processes.
How we collaborate
Steps that drive success and ensure the optimization of your processes.
Utilities
Properly set processes are the alpha and omegaof further growth
Consultation with the expert
Discuss your specific needs with our expert and learn more about our approach to projects.
Martijn Potman
Territory manager Netherlands
