Field Worker Process Digitalization

Keep service planning and execution under control through a fully digitalized process from request receipt to service request closure.

Field Worker Process Digitalization

Key reasons why proper setup of Field Worker Processes should not be underestimated

Reduce Technician Costs by 35%

Like 56% of Companies, Increase Your Revenue

Increase Profitability
by 35%

Field Worker Process Digitalization

Benefits that Digitalization
of Field Worker Management brings

Manage and Organize Cases

The record model helps accelerate case processing, whether it’s a new service or handling a complaint.

Manage Customers Comprehensively

Keep an overview of customers and contacts, including scheduled events and complete interaction history.

Utilize the Dispatcher Console

The unique dispatcher console provides a comprehensive overview of the service plan.

Record Service and Authorization Contracts

With contract recording and management, there’s no need to search for contracts extensively. Create a series of preventive services based on them.

Store
in One Place

Use space for storing and sharing files and maintain a real-time overview of them.

Increase Field Technicians' Productivity

Save technicians time at the intervention site. No need to move service documents back to headquarters.

Automate Service Intervention Planning

With the implementation of the solution, always have an overview of technicians‘ current capacities, skills, and route plans.

Have an Overview of All Service Operations

Track in real-time where a specific technician is, what material was used on the job, and whether everything went smoothly.

How we collaborate

Steps that deliver success and ensure the optimization of your processes.

Field Worker Process Digitalization

Industries where we maximize the potential of Salesforce solutions

Field Worker Process Digitalization

Meet Our Team

Consultation with the expert

Discuss your specific needs with our expert and learn more about our approach to projects.

Martin Havelka

Business Unit Leader

Field Worker Process Digitalization

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