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Retail
Enhance your customer experience, increase loyalty, and optimize processes in the fast-paced world of retail. Embrace digital innovation and adapt your business to meet today’s expectations.
Retail
What are the reasons clients contact us the most often?
They want to increase customer loyalty
Tailored interactions build lasting relationships.
They are looking for channel integration
Blend online and in-store sales paths for a frictionless shopping journey.
They need an overview of customers
Access valuable data on customer behavior and preferences.
They want to manage marketing more effectively
Automate campaigns and targeting for better results.
70% of customers want personalized deals at every step of their shopping journey.
Only 45% of companies have fully integrated sales channels – without integration, you're losing customers.
Automation boosts productivity by 30% – helping you save time and reduce costs.
Heureka Group
„The unification of CRM systems simplified processes across five markets and sped up data processing. Thanks to Salesforce, we have a centralized view of B2B customers and better understand their needs.“
Jiří Svoboda
Group Head of Ad Tech & CRM
Carvago
„Thanks to Salesforce for managing our key business processes, we have a unified system that supports the expansion of our business and allows for easy addition of new processes.“
Filip Malík
PRODUCT DIRECTOR
Flowmon Networks
"Thanks to the implementation of Pardot with Enehano, we were able to quickly scale and achieve our goals."
Jan Zimovčák
DIGITAL MARKETING SPECIALIST
Retail
The benefits of digital transformation in retail
Improve channel integration
Provide a smooth connection between brick-and-mortar stores and online platforms—giving customers the freedom to shop anytime, anywhere.
Increase customer loyalty
Analyze customer behavior data to deliver targeted offers and communication. This helps customers feel more connected to your brand.
Gain a comprehensive overview of your customers
A single platform gives you insights into purchase history, preferences, and customer interactions—enabling more effective marketing and sales.
Automate processes
Automate inventory management, order processing, and marketing campaigns—saving time and reducing errors.
Improve marketing planning
Use predictive analytics to fine-tune campaign targeting and deliver the right products at the perfect moment.
Provide better customer support
Ensure faster and more accurate resolution of customer inquiries and complaints with integrated solutions.
Guarantee smooth integration
Connect ERP, CRM, and other systems to ensure a smooth flow of data across the organization.
Increase loyalty through rewards
Targeted reward programs and personalized communication help customers maintain a positive relationship with your brand.
Leverage real-time analytics
Monitor campaign performance, sales channels, and customer behavior. Respond quickly to changing market needs.
Retail
What might interest you?
How will the implementation of digital solutions affect your business?
Digitalization speeds up processes, increases efficiency, and improves customer satisfaction. It also provides better insight into the performance of your activities.
How can you integrate your existing systems with modern solutions?
Thanks to open APIs and standardized integrations, various systems—such as ERP, CRM, and others—can be connected for seamless data sharing.
How to support an omnichannel strategy in your business?
Connect your online and offline sales channels into a single system to deliver a consistent and seamless customer experience across all touchpoints.
What trends are shaping retail today?
The use of artificial intelligence is growing, bringing greater personalization and process automation. It boosts efficiency and helps businesses respond more effectively to customer needs.
How to tailor offers to specific customer needs?
Analyze customer behavior data and use artificial intelligence to create targeted campaigns. This increases relevance and allows customers to appreciate a personalized approach.
How we collaborate
Steps that drive success and ensure the optimization of your processes.
Retail
Properly set processes are the alpha and omega of further growth
Retail
Meet Our Team
Martin Havelka
Business Unit Leader
Consultation with the expert
Discuss your specific needs with our expert and learn more about our approach to projects.
Martin Havelka
Business Unit Leader
Retail
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