DPD
„One of the biggest advantages was the creation of pipeline management and the overall tracking of business activity development.“
David Žežulka
SALES & MARKETING DIRECTOR
What did the transformation of sales and customer service bring to DPD?
Until 2020, DPD used a custom-built CRM system, which, due to its business requirements and growing operations, was no longer adequate.
Pain Points:
Among the biggest shortcomings identified were the lack of a comprehensive overview of clients for the Account Management team, the absence of integration between sales channels (pipeline) in one unified system, and the disconnected communication between different teams and systems.
Change in Plan:
After the implementation phase began, DPD also acquired Geis. As a result, the primary focus shifted to ensuring a smooth integration of both companies, leading to a revision of all previously established processes.
Integration
Business processes change
Migration
"DPD chose Enehano as their implementation partner because their offer was the most professional and best suited to our needs. One of the deciding factors was also their team, which consists of senior analysts."
David Žežulka
SALES & MARKETING DIRECTOR
The greatest benefits of digital transformation
Client 360, pipeline management
Automation of processes, including multi-level approval and workflows
Quick navigation in daily tasks
All information in one place
Different views for different teams
Implementation of a comprehensive sales process
Integration of financial application
Generation of weekly agenda
Business results can be tracked through business segments
About DPD
The DPD Group is one of the leading global parcel delivery networks and the number one parcel delivery company in Europe. Its goal is to set an example in sustainable delivery and become a key player in accelerating the e-commerce industry. It is an international parcel service provider. Currently, its operations are decentralized, meaning each national DPD business unit manages its market as it sees fit.
Headquarters
Říčany u Prahy - Modletice
Industry
Motor transport, postal services
Number of Employees
379
Annual revenue
192,78 bilions USD
Website
www.dpd.com
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