Bobcat
„The implementation of Salesforce directly saved us more than 360 hours of work.“
James Brown
PRODUCT SUPPORT DIRECTOR
How Salesforce supports digitalization and process optimization at Bobcat
Bobcat has been a long-time user of the Salesforce platform, which manages a range of processes to support the sales and service channels, internal employees, as well as partners and dealers.
Thanks to system-adapted users and an internal Salesforce team, employees continuously suggest ways to expand the solution. In this case, we helped optimize the process of evaluating spare parts and service sales (Dealer Aftermarket Review, DAR).
From a project perspective, it was crucial to eliminate the complex manual process of adding data to Excel files and, on the other hand, to streamline the process, making it easier for service managers to assess results and set goals for dealers. As a result, we enabled all participants to smoothly navigate the process without delays, while adhering to high data compliance standards.
Delivery within 6 months
Maximization of feature utilization
Maximization of return on investment
"Our previous Salesforce partner was based in the USA, so we held meetings and calls in the afternoon and waited for feedback until the next day. Having a local partner is more efficient and allowed us to monitor the testing and acceptance process immediately, as well as coordinate the entire project more effectively."
James Brown
PRODUCT SUPPORT DIRECTOR
The greatest benefits of digital transformation
Ability to map sales standards
Increase in productivity and facilitation of the internal team’s work
More than 360 hours of work saved
Ability to retrieve all information
Automation of repetitive processes
Approval process that improved the entire workflow
Improvement of the user interface clarity when working with large amounts of information
Process digitalization and process optimization
Consistent and accurate data
Efficient, easily accessible communication, all managed in one place
About Bobcat
Bobcat is a manufacturer of construction equipment and machinery. They work with over 170 dealers in various countries across the EMEA region for sales and service. Bobcat is a satisfied Salesforce customer. Therefore, when they decided to automate the process of evaluating dealers and service managers, it was already clear that the process had to be integrated into this platform. How did the Enehano team help them implement the entire process?
Headquarters
Prague 9
Industry
Sales, rental, and service of construction machinery
Number of Employees
78
Annual revenue
536,867,000 CZK
Website
www.bobcat.cz
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