T-Systems
"With the Omnichannel campaign, we manage better client relationships and more precise offer content."
František Trachta
HEAD OF BUSINESS INTELLIGENCE & BIGDATA
Implementation of T-Systems Business Processes into Salesforce Sales Cloud
The „Salesforce Evolution“ project was a strategic step for T-Systems towards future growth, bringing modernization from the long-implemented Siebel CRM to Salesforce. In collaboration with Enehano, business processes were efficiently implemented.
Active participation by Enehano with business analysts brought creativity and diligence to the project, strengthening not only the technological aspect but also the strategic position of T-Systems in the business and marketing field.
Extensive knowledge of the platform
Problem identification
Clarity and execution
"With the Omnichannel campaign, we manage better client relationships and more precise offer content."
František Trachta
HEAD OF BUSINESS INTELLIGENCE & BIGDATA
Key benefits of digital transformation
Modernization of business processes
Implementation of T-Systems business processes into Salesforce Sales Cloud included workflows from potential customers to contracts and offers, enhancing efficiency and transparency.
Optimization of Salesforce usage
Enehano brought expertise and quality to the project, optimizing Salesforce usage by providing proven practices for maximum efficiency.
Clear problem identification before solution
The Enehano team was recognized for its ability to identify problems before they arose, contributing to quicker and more efficient solutions within the collaboration with T-Systems SCRUM team.
Expanded view on solutions
Enehano contributed to the project’s clarity by actively collaborating with business analysts, translating their ideas into the Salesforce context and bringing valuable creativity and diligence to the process.
About T-Systems
The company is headquartered in Germany and operates globally as part of the Deutsche Telekom Group. It specializes in comprehensive solutions in information technology, telecommunications, cloud services, and digital transformation for businesses in various industries. It provides services to both large corporations and small and medium enterprises.
Headquarters
Frankfurt
Industry
Information Technology
Number of Employees
28,000
Annual revenue
€4.2 billion
Website
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